EAZEMO FAQs

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Free Trial

  1. Can I try a subscription plan for free before purchasing it?
  2. Are trials fully-functional or they have some restrictions imposed?
  3. Is it possible to extend the trial, if required?
  4. What exactly do you mean by no credit card required for Trial?
  5. How does the 15-day free trial work?
  6. What is a personalized free trial?
  7. What steps do I need to take to sign up for the trial?
  8. What happens at the end of my trial?
  9. How do I cancel my trial before it ends?
  10. I am using a trial, and I have some technical and/or functionality questions.
  11. Will I be charged at the end of trial?

Subscription Packages

  1. When does my subscription start?
  2. How can I purchase a suitable subscription package?
  3. How can I change my subscription package?
  4. I purchased a subscription package, what should I do next?
  5. What happens when my subscription ends?
  6. Will I be charged for updates to my subscription package?
  7. How can I renew my subscription package?
  8. Will I keep my remaining subscription time if I renew early?
  9. Can I cancel my subscription?
  10. Am I tied into any contracts?
  11. Why is it required to go through personalized setup and configuration wizard?
  12. If I downgrade a plan, will I get any reimbursement after adjustments from current plan to new plan?

Managing your Account

  1. How can I manage my subscription account?
  2. Can I change the registered email address?
  3. What if I forget my User ID?
  4. I forgot my password?
  5. How do I close my account?
  6. When I login I see "Your Account has been blocked". What should I do?
  7. How secure is my information with you?
  8. Can more than one User ID be used to access the same account?
  9. What is a valid User ID and password?

Free Trial

Can I try a subscription plan for free before purchasing it?

You can evaluate a subscription plan for 15 days (extendable upto maximum 30 days) for free before you make a purchase. You are only required to signup for a plan with a valid email ID

Are trials fully-functional or they have some restrictions imposed?

Trials are fully functional and you will get access to all the features of the product. What you'll be using during your trial is what you'll be getting when you purchase a subscription plan. The only restriction is that we do not provide data backup for Trials.

Is it possible to extend the trial, if required?

Yes, trial can be extended once only to 15 days further. Email us at support@eazemo.com with title "Extend my Trial" atleast 72 hours before your trial is supposed to expire.

What exactly do you mean by no credit card required for Trial?

For signup and 15 day free trial all you need is a valid email address. You do not need to provide us credit card information till you wish to buy product.

How does the 15-day free trial work?

Signup with a valid email address that will be verified by us. After successful verification you can login to your account. When onboard you will see information about your trial and setup. It will take upto 48 hrs (usually less than 48hrs) to setup your subscription plan. Upon completion of setup you will be notified by email. And your trial begins!

What is a personalized free trial?

Custom setup for trial will be offered for use. You need to tell us your requirements like total rooms, individual room categories with prices etc. in a wizard you see after signup.

What steps do I need to take to sign up for the trial?

Choose a plan from eazemo.com/pricing. Signup to a selected plan for 15 days free trial with a valid email ID. That's it!

What happens at the end of my trial?

We will notify you about expiry of your trial 2-3 days before via email. If you wish to purchase, same can be done from eazemo.com/account after login. Your Trial will be converted to a subscription plan you paid for. If, in case, your trial time ends we will notify you again via email and after no response from you within 3 days, your account and setup will be removed from our servers.

How do I cancel my trial before it ends?

Let us know via email at support@eazemo.com with title "Cancel my Trial" or via support form at eazemo.com/support. Do mention your registered email ID.

I am using a trial, and I have some technical and/or functionality questions.

Let us know your issues via email at support@eazemo.com or via support form at eazemo.com/support. We will answer your queries and try our best to help you and resolve your issues. Moreover we have technical documentation available at eazemo.com/support/docs and our community forums at eazemo.com/support/forums, both are provided to assist you best.

Will I be charged at the end of trial?

Nope. We do not ask for credit card information during free trial offer and if you do not wish to buy no charges will be applicable.

Subscription Packages

When does my subscription start?

When you purchase a subscription package, your setup process will start after complete payment received is confirmed, and upon completion of setup and personalized configuration we will notify to your registered email about the start of subscription. Usually it takes 48 hrs to 72 hrs.

How can I purchase a suitable subscription package?

Please see the pricing page eazemo.com/pricing for available subscription packages. Choose one that fits your requirements. Also when you signup for free trial, you have an option to select a package subscription in signup form.

How can I change my subscription package?

Let us know your requirements via email at support@eazemo.com with title "Change Subscription package" or via support page available at eazemo.com/support.

I purchased a subscription package, what should I do next?

First and foremost you should complete the Personalized Setup Wizard and Profile info after you login to your account. This is very important because we will not be able to start your setup till we obtain the requirements from you. Also you can see the details and notifications about the ongoing process of setup. Further, visit the eazemo.com/support/docs to view the product documentation and familiarize yourself with the EAZEMO features.

What happens when my subscription ends?

We will notify you about expiry of your subscription package 2-3 days before via email. Also you can see your subscription remaining time and status in your account. If you wish to renew, same can be done from your account after login. Your subscription plan will then be renewed. If, in case, your subscription plan time ends we will notify you again via email and after no response from you within 7 days, your account and setup will be removed from our server.

Will I be charged for updates to my subscription package?

Nope. All updates are free. No charges are applicable on product updates.

How can I renew my subscription package?

You can renew your subscription from your account i.e. eazemo.com/account.

Will I keep my remaining subscription time if I renew early?

Yes. Let us suppose you have 03 months time with your current subscription plan and you renewed your annual subscription package, then you will have 15 months (03 months + 12 months) subscription time available for use.

Can I cancel my subscription?

Nope. All subscription plans/packages are annual prepaid and we do not accept any cancellation requests. We provide full-featured free of charge trials for our subscription packages hence giving our customers the opportunity to fully avail our products prior to purchase.

Am I tied into any contracts?

12 months contract is applicable on all of our subscription plans.

Why is it required to go through personalized setup and configuration wizard?

Personalized setup and configuration wizard is supposed to have information regarding total number of rooms, room categories, room rent per night, and such relevant information. Setup will not be complete till you provide information in the wizard.

If I downgrade a plan, will I get any reimbursement after adjustments from current plan to new plan?

If you downgrade a plan/package, your applicable reimbursement will be adjusted as the subscription time of the new package.

Managing your Account

How can I manage my subscription account?

You can manage your account via eazemo.com/account after login. It includes all sort of information regarding your subscription package, personalized information, account information like invoice details etc., system notifications, and other such relevant information.

Can I change the registered email address?

Your registered email ID is one of your primary identification to us. We really need a strong reason for changing it. Let us know via email at support@eazemo.comwith title "Change my registered Email ID" or via support form at eazemo.com/support. Do mention your current registered email ID. After successful verification of your account information we will proceed with the change.

What if I forget my User ID?

Usually the registered email ID is your User ID. If still is the case that you forgot it, Let us know via email at support@eazemo.com with title "Forgot User ID" with any information associated with us. We will help you out after complete verification.

I forgot my password?

Use Forgot Password Wizard to get a new password for your account.

How do I close my account?

If you have subscribed to a plan, account will automatically be closed when your subscription time is over and you did not renew it.

When I login I see "Your Account has been blocked". What should I do?

This seldom happens but sometimes an unusual activity is noticed in your account, so we temporarily block it. We know this could be frustrating, but it is really important to protect all of our customers, including you, from online fraud/threat. But if you see it for a longer duration i.e. continually for 3-4 days, let us know via your registered email Id at support@eazemo.com with title "My Account Blocked" or via support form at eazemo.com/support.

How secure is my information with you?

Very safe. All of our subscription plans, accounts, and such relevant and sensitive information is secure with SSL encryption. We follow best industry standards to safeguard your data.

Can more than one User ID be used to access the same account?

Nope. Only one User ID per account is allowed.

What is a valid User ID and password?

Your User ID is usually the registered email ID that you used for Signup. Please note that your User ID and password are case-sensitive. Also, choose a password that contains minimum of four characters including letters and/or numbers and allowed set of special characters. Please be advised that a non-dictionary password promote better security and privacy.

Sales, Orders and Billing

Can I pay by Invoices?

Nope. All offered subscription plans are annual prepaid plans.

I have a problem with my order. What should I do?

Let us know your issues via email at sales@eazemo.com with title "Order Problem" or via support form at eazemo.com/support. We will answer your queries and try our best to help you and resolve your issues.

How soon will I get an Invoice for my order?

Usually we deliver electronic invoices by email to customers shortly after the order confirmation.

I have some further questions. Who can I talk to?

Let us know your issues via email at sales@eazemo.com. We will be happy to assist you.

Pricing and Discount

Do you have any monthly payment option?

Nope. All offered subscription plans are annual prepaid plans.

Can I have a lower price?

Discounts are available for long term commitment only. If you are ready to make a commitment for minimum 3 years, you can have a lower price as well. Reach us via sales@eazemo.com for more details.

Are there any additional charges?

Nope. You only got to pay the prices as shown at eazemo.com/pricing. EAZEMO pricing model is simple and transparent. No hidden charges. Do reach us for custom pricing plans, if required.

How can I ask for a custom quote?

Reach us with your queries via sales@eazemo.com or via EAZEMO contact form eazemo.com/contact to discuss custom plans. We offer varied plans that can be tailored to fit your business requirements.

Payments, Refunds, and Taxes

What kind of payment methods are available?

We offer both online and offline payment methods for purchasing our subscription packages. Our secure online store accepts MasterCard, Visa, American Express Credit/Debit Cards. Also we accept payments via Paypal and Wire Transfer. Please contact sales@eazemo.com with title "Alternate payment method" to know about Bank Wire Transfer details. Please note that all payments are subjective to 100% initial payment i.e. subscription package will only be made available for use after full payment is realized for the same.

Is it safe to pay with a credit card over the Internet with you?

Yes, your order will be processed through 256-bit SSL (Secure Socket Layer) encrypted payment gateways having best industry standard security for online ordering. All of the information entered remains private and secure.

What kind of tax is applicable on my purchase?

As per IGST 2017 Act, India, for export of Goods and Services, we are liable to collect IGST @ 18% from our customers. All standard Subscription packages in eazemo.com/pricing are inclusive of the above mentioned tax. For your reference we are registered under GST with the Business Name: EZ NEXT TECHNOLOGIES and GSTIN: 03AGBPV3892L1ZY.

How can I order a subscription package if I don't have a credit card?

You can either make a payment through Paypal or via Bank wire transfer. For details please contact sales@eazemo.com with title "Alternate payment method".

My payment method was declined and now I can't place an order.

Please wait for next 24 hours and try again. If, in case, you see this message repeatedly, contact us at sales@eazemo.com with title "My Payment declined". We will be happy to assist you.

My purchase from you is subject to withholding tax in my country. What to do about it?

Most of the countries have tax treaties that enable you to avoid withholding tax. If applicable, we can help you to avoid withholding tax by completing relevant tax forms (e.g. W8BEN for US customers). Let us know your queries via email sales@eazemo.com with title "Withholding Tax" and we will be happy to assist you in this regard.

What is your refund policy?

All subscription plans/packages are annual prepaid and we do not accept any refund request. We provide full-featured free of charge trials for our subscription packages, hence giving our customers the opportunity to fully avail our products prior to purchase.

How can I report a fraudulent transaction if someone I don't know places an order using my credit card?

For fraudulent transaction, where you suspect a stolen credit card was used, please contact sales@eazemo.com with title "Fraudulent Transaction from my card" with details such as purchase date, price amount, and the last 4 digitals of your credit card as well as information regarding your credit card issuer. Once we confirm evidence of fraud, we will issue a full refund.

Product Support

What kind of support is being offered?

Our awesome product is backed by dedicated 24x7 email support at no extra cost.

Do I need to pay extra for technical support?

Nope. Support is included free of cost with each subscription package.

Where can I find product documentation?

Login to your registered user account and visit eazemo.com/support/docs.

Who can submit a support request?

All registered users including trial users can submit a support request ticket.

How do I submit a support request?

You can ask your query either via email at support@eazemo.com from your registered email ID or you can create a support request ticket at eazemo.com/support.

Is there a phone number that I can call to contact EAZEMO support?

Contacting us over the phone will not speed up the processing of your issues. We have a dedicated support option made available to you from eazemo.com/support which will give you much better and faster response.

How quickly will you resolve my support request?

We are committed to assist you best in resolving your issues as soon as possible. Depending on the problem, sometimes, it takes a while to resolve the issue, however, be assured that we proactively follow up with you regarding your matter and will never close the case till we have fully meet your requirements.

Subscription EULA (End User License Agreement)

Where can I find the License Agreement for my subscription?

See License Agreement EULA here along with Terms and Conditions here

Do you provide source code?

Nope.

Product Suggestion and Feedback

How can I submit my feedback?

You can submit your feedback via contact form avialable at eazemo.com/contact

How do I submit a feature request?

A feature request can be submitted to us via email at support@eazemo.com with the title "Feature Request".

Miscellaneous

What kind of security and compliance does EAZEMO have?

We follow best industry standards to safeguard your data. Our servers are secure with SSL encryption. Don't worry.

What is your privacy policy?

Please see our privacy policy eazemo.com/privacy

What is your cookie policy?

Please see our cookie policy here.

Do I need to install anything?

Nope. EAZEMO is a web application. All you need is a computer with internet and latest browser.

Do you have resellers?

Nope. Currently we do not have any resellers.

How do I get product updates?

Product updates are free and for major updates we will notify you via email.

Can I download and host EAZEMO on my web server?

Nope. EAZEMO is not available as such for download. We host your subscription plan on our web servers. We do not share application source code. Please see EULA (End User License Agreement) and Terms.